With the dynamic and often uncertain nature of today's business ecosystems, organizations must find innovative ways to use digital technologies for business advantage. A digital strategy and the corresponding effective use of digital technologies, processes, and people can help organizations create new business value, optimize operations, reduce costs, improve employee experience optimize costs, and increase operational efficiency. These organizations therefore need to review and adapt their people, processes, and technologies to enhance business value whilst improving customer and stakeholder experience.

Unfortunately, investments in digital technologies and systems are often made without effectively understanding the business benefits that may accrue through the acquisition and adoption of digital technologies. Additionally, the improper acquisition and adoption of digital technologies and systems could expose an organization to operational risks, reputational risks, regulatory risks, and ultimately, financial losses or client dissatisfaction.